This course address skills acquisition in dealing with challenging behavious and difficult situations.
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•    Understand how to “manage yourself” in confronting complex situations.
•    Learn how to develop therapeutic alliances and foster team work.
•    Understand the goals and techniques of consistency.
•    Learn how to maintain safe limits and set expectations.
•    Building effective communication skills.
•    Understand how to minimize aggression by preventing behaviours from the outset.