This 1 Day Interactive workshop is designed to build on skills to effectively manage complex case loads from a case management perspective.

Clients that frequently present with challenging and a diverse range of issues require specialised individualised support.  This program aims to provide you with the skills to help you manage the complexities in a clear effective framework.

Course content and Learning Outcomes:

•    Providing an understanding and development of clear boundaries for clients and other service providers. (Includes development of clear client expectations and the establishment of manageable client outcomes)

•    Providing an awareness of the parameters of which case management operates within your agency guidelines.

•    Building on skills to write clear objective case notes which clearly identify key progress notes.

•    Enhancing skills in client time management.

•    Understanding how to utilize effective co-agency referral networks.

•    Developing an understanding of the necessity for holistic case plans.

•    Developing skills to enhance internal and external supervision opportunities to help relieve workload stress.

•    Knowing how to build client focused interagency relationships.

•    Providing an opportunity to work on case examples to build skills on prioritizing complex client needs.

•    Supporting the management of effective case closure.